Frequently Asked Questions
Why Choose Our Cleaning Service?
- We do background checks on all of our employees.
- We carry workers compensation insurance.
- We are fully registered, licensed, and insured.
- We always have a team member to replace your regular cleaner if needed.
- We work as a team, and our team is uniformed, friendly, and supervised.
- We provide all of the supplies and equipment.
- We inspect employee’s performance and attitude routinely.
- We are experts in what we do and we do it with pleasure.
- We are open to comments and suggestions for improvement.
- We offer affordable rates to our customers.
- We actively donate a percentage of our profit to important charitable causes.
Why Go Green?
Studies have shown that building occupants, janitorial staff, and building visitors experience fewer incidents of skin, eye, and respiratory irritation; lower allergic responses; fewer chemical sensitivities; headaches; and nausea when cleaning is performed with “green” or “eco-friendly” products.
The use of traditional cleaning products affect indoor air quality through evaporation. They also contribute to water pollution, as they contain volatile organic compounds (VOCs). If you check your traditional cleaning products, you might see it contains chlorine, phenol, ammonia, or formaldehyde. These-and-more may be toxic. According to the U.S. Environmental Protection Agency, the air inside a typical home is, on average, 2 to 5 times more polluted than the air just outside. Green cleaning helps to improve indoor air quality and minimizes pollution to our planet.
Will I always have the same cleaner?
We make every effort to send the same service providers each time. Occasionally, there may be a change in service providers or teams due to unforeseen circumstances or schedule changes. Therefore, while it is not possible to guarantee the same individual/team for each cleaning, the cleaning service itself will always be done right! Each team is always with a supervisor, and unlike many other cleaning services our team speaks English.
How do I pay for my services?
You will receive an invoice online or via snail mail. You can review it. You also have the option to have a check ready or to pay online or by phone. Dos Funny Frogs gladly accepts the following forms of payment:
- Personal Checks
How do I read my invoice?
To see a sample invoice, and how to read it click on the image below:
What is the cancellation policy?
If it is necessary to cancel/skip your regular cleaning day, Dos Funny Frogs only requires 48 hours notice. If Dos Funny Frogs receives less than 48 hours notice, or cannot access your home, it will be necessary for us to charge you a rescheduling fee of no lower than $5 and up to $40. Future scheduled cleanings will remain unchanged. Please be sure to call in advance.
If you are on a weekly service, and skip one week; you may be charged a biweekly service rate on our next visit. If you are on a biweekly service, and skip the service; you may be charged a monthly service rate.
What if my cleaning falls on a holiday?
If your service is scheduled during a major holiday, Dos Funny Frogs may call you to re-schedule. If you are unsure of whether we will be available or you have holiday plans that might interfere with your scheduled cleaning service appointment (such as a trip/vacation), please let us know at least 48 hours in advance by calling us directly.